Kauvery Hospital has 12 hospitals and over 2,500 beds across six cities in South India.
At that size, reaching Kauvery depended on which hospital a patient went to: each had its own number to call, reports reached patients through different channels, and in an emergency a family had to find the right number first.
Kauvery wanted to change that, so that a patient at any of its hospitals could book their doctor in a few taps, find their records in one place, and get help quickly when something went wrong.
Its reasons were commercial as much as clinical: when it is easy to come back, more patients do, and the follow-up, the review and the next check-up are booked with Kauvery.
Together with Cura42 by Siam Computing, Kauvery built Kauvery Kare: one app where patients book at any of its hospitals, see their records and, in Chennai and Trichy, call an ambulance with one tap.
Any doctor, at any of its 12 hospitals
Patients search by city, hospital, specialty or doctor and book a visit in person or by video, so the follow-up and the next check-up are booked with Kauvery.
One history, wherever they are treated
Prescriptions, lab reports and discharge summaries sit in the app against each patient's hospital ID, and patients can add records from other hospitals and labs, so the app holds their whole health history in one place.
Our patients' lives had moved onto their phones. A daughter books for her father, a son checks his mother's reports. So the question for us was simple: can reaching Kauvery be as easy as everything else they do on that phone?
Kauvery wanted reaching its hospitals to be as easy as anything else a patient does on a phone, and to work the same way at all 12. But as Kauvery had grown across cities and specialties, each hospital had come to deal with its patients in its own way. Patients and their families felt it at every step, and whatever Kauvery built had to work with the systems already in place.
- Booking meant calling multiple numbers.
Each hospital had its own number, and finding the right specialist often came down to a referral or word of mouth.
- Reports and follow-ups were scattered.
Prescriptions, lab reports, follow-up visits and video consultations sat in different places, with nothing joining them into one history for the patient.
- Elderly patients depend on family.
Many of Kauvery's patients are elderly, so a son or daughter often books for them, and had no easy way to see a parent's health information.
- No hospital system could be replaced.
Each patient's records already sat in the hospital's EMR under a hospital ID, so anything new had to connect to those systems and leave them in place.
What Kauvery needed
Building this took two kinds of work. The first was the app itself: the screens where a patient finds a doctor, books a visit, opens a report or pays a bill. The second was the links from those screens to each hospital's schedules, reports and payments. Kauvery wanted one team to do both.
We wanted specialists who would work as part of our team. People who would sit with our teams, understand how each hospital works, and be with us when we added the next service.
I stopped thinking of them [Cura42] as a vendor a long time ago. They know how each of our hospitals works - they helped us build everything that has gone live in our app.
Kauvery brought in Cura42 by Siam Computing to be that team. Cura42 began by speaking with users and stakeholders across Kauvery to understand what patients needed. The two teams started with booking a doctor's appointment and let what patients did in the app decide each step after it. Step by step, it changed how patients reach Kauvery. About 1,700 appointments now start in the app every week, and 20K+ patients use it every month.
- Access
One place to book, at all 12 hospitals
Cura42 connected the app to the doctor schedules of every hospital, so a patient finds a doctor and books without first working out which hospital to call. A son or daughter can do the same for a parent from their own account.
- Continuity
Every visit linked to one record, with 30+ automatic messages
Cura42 tied each booking, video consultation, prescription and report to the patient's existing hospital record through its hospital ID (UHID). More than 30 automatic app and WhatsApp messages remind them of what comes next.
- Integration
No hospital system replaced
Cura42 built the app to read from the systems each hospital already uses. A sync context layer keeps it working even when one of them is offline.
- SOS
Emergency help in the same app, with 25 ambulances connected
SOS launched in Chennai in December 2025 and in Trichy in August 2026. A doctor joins by video while one of 25 connected ambulances is on its way.
Next, patients will be able to book a lab test at home, order medicines, and send glucose or pulse readings to Kauvery's team after they leave hospital, all in the app.
