Every day in UK social care, support workers look after older and disabled people in residential homes and in their own homes. Most of what they need to know about each person is already written down: their plan, their risks, the food they enjoy.
The trouble is that this data is rarely in the hands of support workers at the moment it is needed - and across the whole team, a large part of every day goes on basic admin, from writing up notes to keeping plans and records current.
Henry Cook and Fiona Lowry started CareBrain to give that time back to the team. Using generative AI, it pulls together what a provider already knows, from the person's plan and history to its own guidance and the sector's rules. A support worker gets one clear answer before walking through a door, and the routine admin gets lighter for everyone.
Siam joined as CareBrain's development partner and helped bring the product to market readiness. In May 2026 CareBrain became part of QCS, which supplies compliance policies across the sector.
Answers that fit the person
Whether it is a refused meal, a change in mood or how to help someone move safely, the answer draws on that person's plan and the provider's guidance, not a generic tip.
Paperwork the regulator reads
Plans, notes, risk assessments and compliance records all have to be kept current. CareBrain's tools take on the routine parts, so everyone has more time for the people they support.
We built a proof of concept with our first agency, and after a while we could see it just wasn't working. It was quite expensive, and it was never as close a partnership as we wanted.
CareBrain's first development partner was a well-known London digital agency the team had worked with before. The proof of concept it delivered helped shape the idea, but the service around it fell short of what an early AI product needed.
- An extra layer in the build.
Development ran through a third party, which put some distance between CareBrain and the people writing its code. For a product still taking shape, that made it harder to move quickly and work side by side.
- A proof of concept, not yet a product.
The first build was a real investment for a company at CareBrain's stage. It proved the idea, but the team could see it would need a different approach to reach the market.
What CareBrain needed next
By this point CareBrain had test clients waiting and a real decision about how to reach the market. The team knew exactly what the product had to do. What it needed was a partner that would look honestly at the build, move it across without starting again, and stay close enough to the work to see it through to launch.
In this new world, we wanted someone to hold our hand as we went into it, and to be technical enough to take us all the way.
Siam were excellent. They gave us a very good independent view, and although taking over someone else's technology is never easy, the move across was very smooth. They became the technical partner we needed to scale.
When the first build did not work out, CareBrain asked Siam to take a look at what had been made. Siam came in to review, not to sell, and gave an honest, independent view of the build. Once the team felt confident in the technology, it moved the product across in what it describes as a very smooth process. Siam then took both halves of the product, the frontline assistant and the managers' tools, through to market readiness, and the two teams have kept working together since QCS acquired CareBrain.
- Clarity
An honest review before any commitment
Siam looked at the existing build and shared what it found, with no bid for the work attached. CareBrain moved only once it felt confident in the technology.
- Continuity
Moved across, not rebuilt
Siam picked up the existing code rather than starting over, so none of CareBrain's progress was lost. Henry remembers the move as a very smooth process.
- Accuracy
Accuracy up from about 40% to 99.6%
Every answer now draws on the person's own plan, the provider's guidance and sector regulation. Siam measured both figures on its own test.
- Managers
Paperwork off managers' desks
One tool reviews a plan and points out what is missing. Another drafts the plan from a recorded interview, ready for a person to check. Henry says this is where CareBrain has seen the most success.
CareBrain's products will reach providers under the QCS name, and Siam remains the development partner as QCS shapes what the combined business builds next.
