Staff Calls
Instructions are sent only when staff have free time.
Care Coordination AI Agents
Make every patient feel heard, without asking more of your team.
Cura42 AI agents prepare patients before their appointment, guide them on the day and stay in touch once they are home, so fewer procedures are cancelled and fewer follow-ups are missed.
Challenge
Patients need regular communication to arrive prepared and return for follow-up, and it gets harder at scale.
Each patient needs clear instructions, quick answers and active check-ins, often several of each. When one is missed, a procedure can be delayed or a booking lost.
Common hospital approaches include.
Call Center Delegation
Overloaded phone teams quickly fall behind on older cases.
Custom In-House Tools
Ongoing maintenance and protocol changes continuously burden IT.
CRM Reminders
Automated messages go out, but patient action is never tracked.
Solution
Cura42 AI agents reach each patient on the days your protocol sets, confirm each step happened and answer from your approved material, so patients hear what they need when they need it and your team steps in only where a person is needed.
01 Before the visit
Intake agent
Takes the patient's details on WhatsApp, app or web, in their own language, and suggests the right appointment.
Triage agent
Asks about symptoms, judges urgency and routes the patient.
Hand-off agent
Passes the patient to booking, or to a person when one is needed.
02 In hospital
Admission agent
Guides the patient from outpatient to admission and sends the preparation steps.
Bed and status agent
Tells the patient and family when the bed is ready and how the stay is going.
Discharge agent
Coordinates discharge and books the follow-up.
03 At home
Instructions agent
Runs the discharge workflow, with post-procedure instructions and medication reminders.
Recovery check-in agent
Checks how the patient is recovering and brings in a person when needed.
Follow-up booking agent
Offers the follow-up during the check-in, and the Digital Front Door books it.
Return reminder agent
Sends the reminder and the result where the patient already books, so coming back is one step away.
Feedback agent
Asks how the visit went and collects satisfaction surveys.
Home care agent
Coordinates services at home, schedules nurses and therapists and tracks home kit orders.
Rehabilitation agent
Runs rehabilitation programmes and digital therapy.
Programme agent
Runs diabetes, cardiac, orthopaedic, respiratory and lifestyle programmes.
Milestone agent
Sets each step of the programme, assigns tasks and tracks progress.
Engagement agent
Keeps patients involved over the long term, with coaching and support when they need it.
Exercise agent
Tracks exercise and physiotherapy against a daily or weekly plan.
Lab and diet agent
Reminds patients of lab follow-ups and tracks diet and lifestyle tasks.
Check-in agent
Asks about symptoms and collects patient-reported outcomes, daily or weekly.
Monitoring agent
Takes in wearable, home device and behavioural data, tracks care at home and adds it to the patient's record.
Risk flag agent
Flags any reading outside your clinicians' limits and routes it to a nurse.
01
AI Triage and Intake Agent
Intake agent
Takes the patient's details on WhatsApp, app or web, in their own language, and suggests the right appointment.
Triage agent
Asks about symptoms, judges urgency and routes the patient.
Hand-off agent
Passes the patient to booking, or to a person when one is needed.
02
OPD to IPD Concierge Workflows
Admission agent
Guides the patient from outpatient to admission and sends the preparation steps.
Bed and status agent
Tells the patient and family when the bed is ready and how the stay is going.
Discharge agent
Coordinates discharge and books the follow-up.
03
Post-Visit and Discharge Follow-up
Instructions agent
Runs the discharge workflow, with post-procedure instructions and medication reminders.
Recovery check-in agent
Checks how the patient is recovering and brings in a person when needed.
Follow-up booking agent
Offers the follow-up during the check-in, and the Digital Front Door books it.
Return reminder agent
Sends the reminder and the result where the patient already books, so coming back is one step away.
Feedback agent
Asks how the visit went and collects satisfaction surveys.
03
Digital Therapeutics and Home Care
Home care agent
Coordinates services at home, schedules nurses and therapists and tracks home kit orders.
Rehabilitation agent
Runs rehabilitation programmes and digital therapy.
03
Chronic Care and Long-Term Programs
Programme agent
Runs diabetes, cardiac, orthopaedic, respiratory and lifestyle programmes.
Milestone agent
Sets each step of the programme, assigns tasks and tracks progress.
Engagement agent
Keeps patients involved over the long term, with coaching and support when they need it.
Exercise agent
Tracks exercise and physiotherapy against a daily or weekly plan.
Lab and diet agent
Reminds patients of lab follow-ups and tracks diet and lifestyle tasks.
03
Patient Check-ins and Remote Monitoring
Check-in agent
Asks about symptoms and collects patient-reported outcomes, daily or weekly.
Monitoring agent
Takes in wearable, home device and behavioural data, tracks care at home and adds it to the patient's record.
Risk flag agent
Flags any reading outside your clinicians' limits and routes it to a nurse.
Where the job you need is not on the list, the Cura42 team builds the agent with your clinicians.
Book a demoGuardrails
Your clinicians set every rule before an agent contacts a single patient, and the Cura42 team updates the agent whenever a rule changes.
What it is for
The job it has to finish, such as a completed check-in or a booked review.
What it knows
Only your discharge instructions, procedure guides and approved material. Anything outside them goes to a person.
How it sounds
Your hospital's name, tone and language, so patients hear from you, not from a vendor.
When it steps back
The answers that go straight to a person, and which person they go to.
Results
The team at Cura42 is excellent. They gave us a very good independent view, and although taking over someone else's technology is never easy, the move across was very smooth. They became the technical partner we needed to scale.
- answer accuracy, measured by Siam with DeepEval on its own test
- 99.6%answer accuracy, measured by Siam with DeepEval on its own test
- accuracy of the first build, on the same test
- ~40%accuracy of the first build, on the same test
Integration you control
Agents read from your EMR and hospital systems first and write back only where your IT team agrees, so nothing changes without their approval.
Channels patients already use
Agents reach patients where they already are, so nobody has to download anything new.
Your patient data is secure
Cura42 is designed to hold patient data only with the patient's consent and under your access rules. Your IT team reviews security before go-live, so your hospital stays in control.
Support after go-live
Our team leads the implementation, trains your staff and stays with you after go-live, so your team is never left to manage Cura42 alone.
An audit shows where patients arrive unprepared and where follow-ups go unbooked, so you know which agent to start with.
Questions
Something else on your mind? hello@cura42.com
Care Coordination AI Agents are agents from Cura42 by Siam Computing, one for each job before a visit, in hospital and at home, for large hospitals, whether one site or a network. Each agent works to your hospital's own clinical protocol, so fewer follow-ups and procedures are lost.
