Return visits depend on memory
A follow-up or check-up gets booked only when your team remembers to call or the patient remembers to ask.
Digital Front Door
Win the patient at every visit.
Cura42 makes your hospital the easiest one to come back to. On your app, your website – patients find the right doctor, book an appointment, come back for their reports and reminders, and book the next one just as easily.
Challenge
Patients have little reason to return to a digital front door that only books appointments.
When your app, website or front desk is built only around appointments, patients have little reason to use it after the first visit, and return visits are missed.
New services stay unseen
A new service announced on a poster or by word of mouth reaches few of the patients you already treat, so it stays unbooked.
You cannot see it happening
When a patient does not return, nothing tells you, and the gap only shows up later as an empty slot.
Solution
Cura42 gives patients a reason to return through reminders, results and check-ups, books the next visit in the same step, and shows every new service where they already book.
01 Finding a doctor and booking
Book on any channel
Patients book an appointment on your website, app, WhatsApp or call centre, whichever they already use.
Live doctor availability
Open slots show in real time, so patients choose a time that is free.
Search the way patients think
Patients search by doctor, hospital or service, and reach the right specialist without knowing your departments.
Video consults on the same schedule
Patients book a video consult the way they book an appointment in person, from the same list of doctors.
Join by video, chat or audio
Patients enter the consult in the format that suits them, from the confirmation they already have.
Reminders that open the call
A reminder arrives before the consult with the link to join, so joining takes one step.
02 At the registration desk
Forms filled before arrival
Patients complete their registration at home, so your desk starts with their details in hand.
Consent recorded ahead
Patients give consent before the visit, so it is on file when they arrive.
A QR code on arrival
Patients show a code at your desk and are marked as arrived, with nothing to fill in again.
A confirmation with every booking
Each appointment is confirmed at once, with the date, the doctor and the place.
Instructions before the visit
Patients receive what to bring and how to prepare, so they arrive ready for the appointment.
Directions to the right door
Arrival guidance points patients to the right building and department before they set off.
A place in the queue
Patients get a token and see their position, so they know they have been counted.
Directions inside the hospital
Wayfinding takes patients from the entrance to the department they need.
Wait times in view
Patients see how long the wait is in real time, so they ask your desk less often.
03 After the visit
Every visit in one list
Past and upcoming appointments sit together, so patients see when they were last seen and what is due.
Lab reports as they arrive
Patients open their reports themselves, without a call to your desk or a trip to collect them.
Prescriptions on file
Each prescription stays in the patient's history, ready for the next appointment.
A lifestyle score
Patients answer a few questions and get a score they can improve, which brings them back to check it.
A medication tracker
Patients mark each dose as taken, so they can see what was missed.
Readings from wearables and home devices
Steps, heart rate and glucose readings come in from the devices patients already own.
Videos on conditions and procedures
Patients watch what a procedure involves before they come in, in your hospital's own words.
Medication information
Patients look up what a medicine is for and what it should not be taken with.
Materials patients can read
Guides are written plainly and offered in more than one language.
04 New services
Pharmacy orders and home delivery
Patients order their medicines where they see the prescription, and have them delivered.
Insurance checked ahead
Cover is verified and each claim is tracked in the same place as the appointment.
A dashboard for your team
Admins see who booked an appointment, who returned and who did not, so the gaps are visible.
01
Appointment and Access Orchestration
Book on any channel
Patients book an appointment on your website, app, WhatsApp or call centre, whichever they already use.
Live doctor availability
Open slots show in real time, so patients choose a time that is free.
Search the way patients think
Patients search by doctor, hospital or service, and reach the right specialist without knowing your departments.
01
Telemedicine and Virtual Visit Entry
Video consults on the same schedule
Patients book a video consult the way they book an appointment in person, from the same list of doctors.
Join by video, chat or audio
Patients enter the consult in the format that suits them, from the confirmation they already have.
Reminders that open the call
A reminder arrives before the consult with the link to join, so joining takes one step.
02
Digital Registration and Remote Check-In
Forms filled before arrival
Patients complete their registration at home, so your desk starts with their details in hand.
Consent recorded ahead
Patients give consent before the visit, so it is on file when they arrive.
A QR code on arrival
Patients show a code at your desk and are marked as arrived, with nothing to fill in again.
02
Visit Preparation Workflows
A confirmation with every booking
Each appointment is confirmed at once, with the date, the doctor and the place.
Instructions before the visit
Patients receive what to bring and how to prepare, so they arrive ready for the appointment.
Directions to the right door
Arrival guidance points patients to the right building and department before they set off.
02
In-Hospital Navigation and Queue Management
A place in the queue
Patients get a token and see their position, so they know they have been counted.
Directions inside the hospital
Wayfinding takes patients from the entrance to the department they need.
Wait times in view
Patients see how long the wait is in real time, so they ask your desk less often.
03
Patient Portal
Every visit in one list
Past and upcoming appointments sit together, so patients see when they were last seen and what is due.
Lab reports as they arrive
Patients open their reports themselves, without a call to your desk or a trip to collect them.
Prescriptions on file
Each prescription stays in the patient's history, ready for the next appointment.
03
Patient Self-Management and Health Tracking
A lifestyle score
Patients answer a few questions and get a score they can improve, which brings them back to check it.
A medication tracker
Patients mark each dose as taken, so they can see what was missed.
Readings from wearables and home devices
Steps, heart rate and glucose readings come in from the devices patients already own.
03
Resources, Education and Information
Videos on conditions and procedures
Patients watch what a procedure involves before they come in, in your hospital's own words.
Medication information
Patients look up what a medicine is for and what it should not be taken with.
Materials patients can read
Guides are written plainly and offered in more than one language.
04
Service Extensions
Pharmacy orders and home delivery
Patients order their medicines where they see the prescription, and have them delivered.
Insurance checked ahead
Cover is verified and each claim is tracked in the same place as the appointment.
A dashboard for your team
Admins see who booked an appointment, who returned and who did not, so the gaps are visible.
Visits that start on time
Patients arrive registered and consented, so the day runs to plan.
More return visits
Every report, reminder and check-up leads to the next booking, so your schedule stays full.
You see where patients drop off
An analytics and reporting dashboard shows who booked, who returned and who did not, so you fix the gap.
Patients who engage with no appointment due
A lifestyle score, health tracking and guides give patients a reason to open it, so the next check-up is booked with you.
Results
What mattered to us was that nothing underneath had to change. The app now covers all twelve hospitals, and it is where many of our patients start, from a routine follow-up to an emergency.
- patients connected to the app
- 500K+patients connected to the app
- patients active every month
- 20K+patients active every month
Integration you control
It reads from your HIS and EMR and writes back only where your IT team agrees, so your EMR stays the official record. Wearables, insurers and pharmacies connect on the same terms.
Targeted reminders
Confirmations, reminders and report notifications reach patients where they already look, so they see them without opening anything new.
Your patient data is secure
Safeguards patient records using strict consent management, role-based controls, and audit logging across all services.
Support after go-live
Our team leads the implementation, trains your staff and stays with you after go-live, so your team is never left to manage Cura42 alone.
A patient care journey audit uncovers exactly where patients drop off across your pathways, showing you the fastest ways to protect revenue and improve care.
Questions
Something else on your mind? hello@cura42.com
The Digital Front Door from Cura42 by Siam Computing is a set of modules for your hospital's patient app and your registration desk. Where you already have an app or portal, the modules can sit alongside it, and where you do not, the Cura42 team builds one with you. They cover booking, check-in, video consults, records, health tracking and services such as health check-ups, for large hospitals, whether one site or a network, so patients have one place to deal with your hospital.
