Understand the care journey
Map channels, teams, records, handoffs, home-care moments, and follow-up windows to find where patients drop off between visits — and where the hospital loses the revenue tied to that care.
Approach
Audit the patient journey before automating it.
Care doesn’t stop at the consultation — and neither does the revenue you lose. The work between visits is where follow-ups slip, no-shows pile up, and reimbursable care (RPM/CCM) goes uncaptured. Our Patient Care Journey Audit finds those drop-offs first, then deploys a supervised agent to close them.
Operating model
Continuity starts with a map of real work.
The audit maps the patient journey and the revenue leaking between visits, builds the longitudinal context the agent acts on, then lets a supervised agent coordinate the next best step and log every action.
Build the longitudinal record
The agent assembles each patient's longitudinal record — clinical events, care plans, communication history, RPM signals, adherence state, consent, and escalation history — so it acts on real context, not a guess.
Coordinate the next best step
Supervised agents read each patient's longitudinal context and run doctor-designed, medically-vetted protocols to close open follow-ups, recover no-shows, and collect missing data — logging every action for review and escalating risk-bearing moments to a named human.
Improve the system over time
Measure recovered follow-up revenue and reduced no-shows and readmissions against the audit baseline, review every agent's audit trail, and expand to the next leakage point worth automating.
What the audit finds
The work between visits is where revenue leaks.
Care drop-offs are also revenue drop-offs. Before automating anything, the Patient Care Journey Audit puts a number on what slips between visits and ranks the moments worth recovering first. Figures below are illustrative of what an audit surfaces, not client results.
- Follow-up leakage
- Open follow-ups that never close after a visit — sized as recoverable revenue, not just a care gap.
- Recapturable visits
- No-shows and uncaptured RPM/CCM encounters a supervised agent can bring back into the schedule and the ledger.
- 2–3 leakage points
- The highest-value, lowest-risk moments to automate first — live in 30·60·90 days.
Human review
Agents coordinate repeatable work. Humans keep judgment.
The operating model is deliberately governed: risk-bearing moments, unsupported claims, medical advice, and sensitive decisions move into review. Governed automation is also what makes the recovered revenue safe to bank — every claim, dose, and risk decision passes a named human before it counts.
Missed BP reading
Collect context
Risk threshold met
Care-team review
Care journey audit
Find the revenue leaking between visits — then the agent that recovers it.
The Patient Care Journey Audit maps a specific journey, sizes the follow-up and no-show leakage, and pinpoints the handoffs where a supervised agent can recover reimbursable care — so the first automation move is specific, defensible, and tied to P&L.