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Patient Care Journey Audit

Find the revenue leaking between visits — then deploy the supervised agent that closes it.

Cura42 audits one specific care journey, quantifies the follow-up revenue leaking between visits, then designs the supervised, doctor-vetted agent that closes the gap — reading each patient's longitudinal record, running medically vetted protocols between visits, acting on the patient's behalf, and escalating every red flag to a named clinician with each action logged.

Request your Care Journey Audit

What we review

A practical diagnostic for continuity gaps.

  • Patient access flows
  • Intake and onboarding
  • Patient cohort exports and eligibility
  • Care plan continuity
  • Follow-up workflows
  • Post-discharge workflows
  • Chronic care adherence
  • Communication channels
  • Care-team handoffs
  • EMR/HIS/CRM data readiness
  • Longitudinal record readiness
  • Agent opportunity areas
  • Compliance and security considerations
Audit reportCare continuity map
Access2 gaps
Follow-up5 gaps
ContextReady with limits
EscalationRules needed

Patient cohort audit

Share a secure patient cohort export.

Cura42 audits a secure patient extract to find who is overdue for follow-up, adherence, diagnostics, post-discharge, OPD/IPD concierge, or chronic-care coordination — and the recoverable revenue tied to each missed touchpoint.

  • Find patients due or overdue for outreach
  • Quantify the revenue leaking between visits
  • Scope the first supervised, doctor-designed agent workflow

Audit scope

Which care journey should we audit first?

Start with a journey that leadership already cares about: more completed visits, diagnostics, medicines, recovery tasks, renewals, or lower service load.

Revisits + diagnosticsAudit target

OPD follow-up and diagnostics

Audit what happens after consultation — revisits, diagnostic booking, report closure, prescriptions, and reminders — then scope a supervised agent that closes the next step and recaptures the revisits that quietly drop off.

Agent fit: A supervised follow-up agent reads the consult record, reminds and assist-books revisits and pending diagnostics between visits, and routes report review — escalating overdue or abnormal results to a clinician.

Pending testsAudit target

Diagnostics closure

Find patients with open lab, imaging, or report-review steps and where booking or review breaks — then a supervised diagnostics-closure agent reminds, assist-books, and routes pending reports, escalating abnormal results to a clinician.

Agent fit: A supervised diagnostics-closure agent tracks open lab, imaging, and report-review steps, reminds and assist-books patients, and chases completion — escalating abnormal or red-flag results to a clinician.

Refills + adherenceAudit target

Medicine and refill adherence

Map medication purchase, refill, adherence check-in, and side-effect gaps — then a supervised agent runs the doctor-designed refill protocol, recovering lapsed refills and escalating non-adherence to the care team.

Agent fit: A supervised adherence agent watches refill timing, runs check-ins between visits, and flags missed doses or side-effects — escalating to pharmacy or the care team on any safety signal.

Recovery follow-throughAudit target

Post-discharge recovery

Review the 48-hour, 7-day, and 30-day recovery path — then a supervised post-discharge agent runs check-ins, confirms medication clarity, and escalates red flags before they become avoidable readmissions.

Agent fit: A supervised recovery agent runs the discharge protocol, checks symptoms on schedule, and confirms the follow-up is booked — escalating changed or worsening symptoms to a nurse lead or duty doctor.

Retention + renewalsAudit target

Chronic care continuity

Inspect repeat monitoring, lifestyle inputs, care-plan adherence, and review cadence — then a supervised agent protects the planned reviews and renewals that no-shows and silent non-adherence usually drop.

Agent fit: A supervised continuity agent keeps monitoring and review cadence on track and captures care-plan inputs between visits — escalating out-of-range readings to the program clinician.

Service loadAudit target

OPD/IPD concierge

Audit service navigation across appointments, admissions, diagnostics, billing, discharge, and follow-up ownership — then a supervised concierge agent routes requests and sends status updates, reducing front-desk load and abandoned journeys.

Agent fit: A supervised concierge agent owns navigation across appointments, diagnostics, billing, and discharge follow-up — escalating stuck or at-risk patients to a named coordinator.

Executive readout

What CEOs and CTOs get from the audit.

The readout connects operational reality to clinical continuity, recoverable follow-up revenue, integration effort, governance, and the exact supervised agent we would deploy first.

Leadership output

Journey leakage map

Where patients drop from the intended path, who owns the step, and which signals should trigger action.

Leadership output

Revenue leakage estimate

Commercial exposure across missed revisits, diagnostics, medicines, post-discharge follow-ups, RPM/CCM billing, and chronic-care renewals — and the share recoverable once a supervised agent owns the follow-up.

Paired with the share recoverable once a supervised agent owns the follow-up between visits — qualitative and illustrative, not a guaranteed result.

Leadership output

Care-team workload map

Manual calls, duplicate tracking, handoff loops, and work that can move into a governed queue.

Leadership output

System readiness score

Whether HIS, EMR, CRM, LIS, scheduling, messaging, and identifiers can support the first journey workflow.

Leadership output

The supervised agent we would deploy

What the agent reads from the longitudinal record, the doctor-designed, medically vetted protocol it runs between visits, where it acts, and the exact thresholds that escalate to a named human.

Leadership output

30/60/90-day path

A leadership-ready path from audit to workflow design, pilot launch, measurement, and expansion.

Deliverables

What the care journey audit produces.

Each output makes a between-visit gap visible, assigns ownership, and specifies the supervised agent — what it reads, where it acts, and how it escalates — that closes it.

01

Audit output

Care journey map

A step-by-step map of how a patient moves through one chosen care journey across systems, teams, and channels.

02

Audit output

Care coordination gap report

A concise report showing where ownership, timing, escalation, or patient context breaks down.

03

Audit output

Drop-off and leakage analysis

A view of clinical and commercial leakage across revisits, diagnostics, medicines, follow-ups, and renewals.

04

Audit output

Patient cohort eligibility audit

A cohort-level review of a secure patient export to identify patients eligible for care coordination workflows.

05

Audit output

Workflow friction map

A practical map of duplicate work, manual chasing, channel switching, and avoidable delays.

06

Audit output

Longitudinal record readiness review

A readiness check for whether patient context can be assembled safely over time.

07

Audit output

Agent opportunity map

A ranked map of agent use cases that are specific enough to pilot and measure.

08

Audit output

Human escalation map

A rule map for what the system can coordinate and what must move to a human reviewer.

09

Audit output

Integration readiness summary

A technical snapshot of systems, identifiers, channels, and data exchange readiness.

10

Audit output

Compliance and auditability notes

A governance note covering consent, access, reviewer decisions, audit logs, and data handling posture.

11

Audit output

First recommended agent workflow

A focused recommendation for the first protocol-backed agent workflow worth piloting.

12

Audit output

30/60/90-day implementation roadmap

A phased plan for audit, workflow design, integration, pilot launch, measurement, and expansion.

13

Audit output

Measurement framework

A measurement plan that connects care quality, team productivity, patient experience, and revenue protection.

Why the audit pays for itself

Most leakage isn't a billing problem — it's a follow-up that never happened.

A meaningful share of completed consults end without a closed next step: the diagnostic that's never booked, the refill that lapses, the revisit nobody chases. That's recoverable follow-up revenue leaking between visits — and a supervised agent that owns the follow-up is what turns it back into completed, billable care.

Where it leaks

Completed consults, no closed next step

Diagnostics, refills, revisits, and post-discharge follow-ups that are advised but never happen — missed billable encounters (including RPM/CCM) and reduced no-shows and readmissions when the loop is closed.

What the audit quantifies

A recoverable-revenue number

The audit turns the journey-leakage map into a qualitative, illustrative estimate of recoverable follow-up revenue — sized to one journey, not invented client figures — so leadership can compare it against the cost of the first agent.

What closes it

One supervised agent worth piloting first

The audit names the single doctor-vetted agent that reads the record, acts between visits, and escalates red flags to a clinician — the one workflow whose recovered revenue most clearly funds the pilot.

Request a journey audit

Find the revenue leaking between visits — and the agent that closes it.

Tell Cura42 which care journey to audit. The form captures what the team needs to qualify the request, understand current systems, and map the supervised, doctor-vetted agent that would own the follow-up — without making unsupported claims.

Healthcare-sensitive journey audit requests are reviewed by humans before any recommended next step.